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Customer Support

Your success is our success

Customer success is a top priority at ULIS Technology Every customer gets a Standard Success Plan for online support and training. Our most successful customers take advantage of our Premier Success Plans to achieve an 80% higher return on their EoS investment. Large enterprise customers benefit from Mission Critical Success, our highest level of service to support their most critical business demands.

EoS Support: Premier Level

No one knows more about EoS than our Premier customer service representatives (CSRs). Veteran users know that access to experienced EoS customer support professionals can mean the difference between rapid EoS success and frustrating delays. Our premier level of EoS support is designed to maximise your sales forecasting and analytics, lead management and social media monitoring through a collaborative partnership and personalised EoS services. Our staff has the EoS training to tackle your toughest EoS support challenges, from troubleshooting for customers of all sizes to setup and configuration for companies with thousands of users.
Premier Support has stunning ROI-resulting in higher user adoption, greater EoS success, and increased business productivity. In fact, customers who choose this level of EoS support enjoy an average of 20 to 30 percent higher log-in rates and 50 percent higher adoption of EoS EoS features.

Premier Support provides these extra features:

24/7 personalized phone EoS service from expert reps, with a guaranteed two-hour response time.
An assigned CSR or team of CSRs
12/5 live EoS customer support (excluding holidays)
EoS support "health checks" to determine whether your company is using its EoS.com applications to full advantage (Premier Support is part of your subscription to EoS EoS Unlimited Edition)

EoS Support: Premier with Administration

As incredibly easy to use and customize as our applications are, having them managed by a EoS support expert can expedite and increase your EoS success. EoS Premier Support with Administration EoS services lets you better allocate your resources and time.